But they turned away my NIGERIAN nephew for wearing sleeveless shirt and short. Restaurant hostess will not turn away any Spanish speaking guest for not abiding by dress code.
#HILTON RIVIERA MAYA CANCUN UPGRADE#
I sat next to the front desk, to call to help me cancel my booking for a refund or upgrade my room, since i am a "Gold member", while I was on hold I noticed that another Spanish speaking couples came back to request a change of room, the front desk staff gladly changed their room.Īll the bartenders on outside pool areas are very rude.
I logged into to attempt to book a new room and rooms were available to book. I went to front desk to request for an upgrade, but they said they are fully booked. "The standard rooms are by the staff kitchen or utility areas, so you hear carts, trucks beeping backing in nonstop from 3am to 12am. I brought it to the securities attention, they did nothing to help find the boy. He said they were his that he forgot them.
A boy stole my daughters crocs literally in front of my face (but I didn’t realize they were hers at the moment). If something goes missing they don’t do much to help you find it. Make sure you try and book it as soon as you get there. Suggestion if you want to go to the Japanese place, they offer hibachi but not many spots available which we were not told about at check-in. Also, if you’re looking for a hotel to be able to go and swim in the ocean, this hotel is not for you there is absolutely no access to the actual ocean besides, just looking at it there are large rocks prohibiting you to be able to swim in the actual ocean Nightly entertainment isn’t there either. If not, then it’s not worth staying here for the price. I would recommend this hotel if you are looking to do many excursions. It’s nice you get come and go to a few of the parks as you wish, very convenient. Paddle boarding was fun, also there’s a slide to go into the river. Was cool but you only get 2, not the amount that’s staying in your room. Every night they give you a little handmade container you get to keep n take home, also on the 2nd night you get a souvenir cup to use/keep. Select suites even boast furnished balconies, living and dining spaces, and swim-up patios."Staff is very nice and welcoming. Contrasting shapes and layers of unexpected texture abound across each chamber. Among a dozen F&B options, highlights include Mexican concept Maxal, experiential open-grill option Auma, and Southeast Asian eatery Sunan, which were designed by Paulina Moran, Ezequiel Farca, and Esrawe, respectively.Īccommodations were designed by HBA San Francisco to showcase local artistry and convey understated elegance. Classic Mexican materials are blended with modern technology, while filtered lighting contrasts solid elements and a muted palette to create a subtle interplay of light and shadow.Įxpansive outdoor amenities are also available, including dual oceanfront pools, an amphitheater, and private beaches. “Keeping with the natural setting whilst introducing the brands’ signature of contemporary luxury, the site is an elegant oasis that guides guests on an exclusive journey of cultural immersion.”īoundaries between the indoors and outdoors are blurred across the Hilton Cancun, where strong lines and a pared-back aesthetic complements a comprehensive sense of flow. “With an ephemeral connection to nature through the use of modern lines, repetitive patterns, and undulating forms that mimic the sea, the design encourages the use of natural sensory stimuli and biophilia to support wellness, emotional engagement, and restoration,” says Stefano Falbo, associate principal and vice president of SB Architects. Nestled behind a mangrove nature preserve, the resort was crafted by SB Architects to pay homage to Mexican heritage through a lens of modern sophistication. The 715-room property is the latest entry into Hilton’s growing portfolio of all-inclusive offerings, which added four other outposts earlier this year. The Hilton Cancun, an All-Inclusive Resort has debuted on the coastline of picturesque Riviera Maya.
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